No leads found
Widen geography, check spelling, try Entire country, switch industry, confirm Tier-1 country. Do not rapid-fire the same empty query.
Start free trial →Credits / 402 error
Balance is empty or too low for the action. Upgrade on Billing or ask admin to top up. Retrying will not invent credits.
Start free trial →Google Places / search platform errors
If the error mentions Google Places API keys or billing, that is a site-admin configuration issue (GOOGLE_PLACES_API_KEY). Users cannot fix it from Setup hub.
SMTP send failed
Retest mailbox. For Gmail, regenerate app password. Check host/port/TLS. Pause sequences until Test connection passes.
Start free trial →Inbox empty but you sent mail
Outbound SMTP ≠ inbound routing. Ask admin to confirm inbound webhook (INBOUND_EMAIL_SECRET → /api/email/inbound) and that replies hit that endpoint.
Map / API / teams locked
Feature gated by plan. Map/API/CRM = Growth+. Teams/SSO/reports/workspaces = Agency+. Upgrade or ask admin to change plan.
Start free trial →Blank owner / social fields
Not a bug. Enrichment could not verify. Use phone, website, and ratings that are present.
Login / suspended account
Check email/password; register at /register if needed. Suspended accounts must contact support / admin — Academy cannot unsuspend.